Last Updated: September 2026
Welcome to www.hygien1st.nz (the “Website”). We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and disclose your personal information, as well as your rights to access and correct that information.
1. What Personal Information We Collect
- Contact details: Your name, email address, phone number, and physical or billing address.
- Interaction data: Information you provide when submitting a contact form, requesting a quote, booking a service, or communicating with us.
- Technical website data: Your IP address, browser type, device identifiers, and information about how you use our website (via cookies and analytics tools).
2. How We Collect Your Information
- Direct Collection: When you explicitly fill out a form, make a purchase, or contact us.
- Automated Collection: Using tracking technologies like cookies and Google Analytics to monitor website traffic and user behaviour.
- Indirect Collection (IPP 3A): If we ever collect information about you from a third party, we will ensure it is done in compliance with the notification rules under Information Privacy Principle 3A.
3. Purpose of Collection and Use
- To provide and manage the services or products you request.
- To communicate with you regarding enquiries, bookings, or client updates.
- To process payments securely (if applicable).
- To maintain, optimise, and improve our website’s performance and security.
- To comply with our legal obligations under New Zealand law.
4. Disclosing and Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third-party service providers who assist us in operating our business, such as:
- Web hosting and IT infrastructure providers.
- Payment processors and gateways.
- Customer Relationship Management (CRM) and email marketing platforms.
We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. If your data is transferred outside of New Zealand, we ensure that the recipient is required to protect your information in a way that provides comparable safeguards to the NZ Privacy Act 2020.
5. Data Security and Retention
We take all reasonable steps to protect your personal information from loss, unauthorised access, modification, or disclosure. Your information is stored securely in digital or physical formats. We only retain your information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal record-keeping requirements.
6. Your Rights: Access and Correction
Under the Privacy Act 2020, you have the right to request access to any personal information we hold about you. You also have the right to ask us to correct that information if you believe it is inaccurate or out of date.
If you wish to access or correct your information, please contact our Privacy Officer at the email address listed below. We will respond to your request within 20 working days.
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to remember your preferences and monitor site usage. You can disable cookies in your browser settings, though doing so may limit your ability to use certain features on our site.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Any updates will be published directly onto this page with an updated “Last Updated” date.
9. Privacy Officer Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
- Business Name: Hygien1st Limited
- Attention: Privacy Officer
- Email: care@hygien1st.nz
- Postal Address: c/o Ministry of Smile, 121 Thorndon Quay, Wellington 6011
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner.
